Shipping & Tracking
Shipping fees are based on the value, weight and/or physical size of your order and are available upon checkout.
As your products are made to order, fulfillment generally takes between 5-10 business days.
Once your order ships, you will receive a tracking number via email. You can track your package on our Order Status page.
Based on your location and pre-set preferences with the delivery courier, your order may be delivered to your building doorman, concierge, mailroom, or even at times, a neighbor of whom may accept the package in your absence. Please be sure to check with these individuals first.
If you still do not have your package 24 hours after the delivery has occurred, please contact our Team at info@-prop-shop.ca.
We will assist you in filing a claim with the courier company but we are not responsible for lost or undelivered packages.
Unfortunately, online orders cannot be retrieved in-person. All online orders are shipped from our warehouse, which is not open to the public.
Returns and Exchanges
Our products are made to order. Because of this reason, we do not accept returns.
If you would like to cancel or change your order or make any changes, please email us at firstname.lastname@example.org as soon as possible. If your order has not been processed, we may be able to issue a full refund or make a change to your order (at our discretion). We reserve the right to refuse any refund/change requests.
If you received a damaged item, please email us at email@example.com within 48-hours of your delivery date and attach detailed images of the product(s) that you are requesting a refund or replacement for. A damage report/certificate may be required prior to any refunds and/or replacements.
We cannot provide a refund or replacement without evidence.
Any requests for refunds/replacements made after 48-hours of your delivery date are not guaranteed and will only be processed at the discretion of Prop Shop.
Please note: Our prop block sets are made from hand cut, hand painted, natural wood. Since our pieces are handmade from organic material, the items you receive may have some slight differences in the colour and measurements compared to what you see on our site.
Our prop pieces are made and shipped directly from our factory in China.
Our backdrops are printed and shipped from Toronto, Canada.
Yes, you can paint our prop blocks. If you would like to paint your prop blocks, we recommend purchasing the blocks in white.
Although you are free to paint your prop blocks, we are not responsible for the integrity of our products after you alter or make changes to them.
We print our backdrops on two different types of plastic.
Our thin, flexible vinyl backdrops are printed on a thin, semi-rigid plastic. They're incredibly flexible and lightweight. You can roll them up after a shoot and transport them for easy storage. They're waterproof and can withstand a certain amount of moisture. They're also highly durable and can resist denting and ripping. These backdrops are typically taped to a wall or laid flat on a table.
Our 3mm lightweight boards are printed on brand name, high-quality plastic board. The boards are made from a lightweight material with a low gloss matte finish with the same properties as our thin board, but thicker at 3mm. These backdrops can be easily propped up against a wall or c-stand with minimal support.
Our bundles have been specially designed to make set-building easy. That being said, if there are certain pieces that you'd like swapped or doubled, please don't hesitate to send us a message and we'll see what we can do.
Yes, we can do custom projects. Whether you are looking for custom wood props or backdrops - send us a message to let us know what you're looking for and we'll be happy to send you a quote.